Privacy Policy

At Nubilix, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Contact us through our website forms or email
• Request a quote or consultation
• Engage our services and become a client
• Subscribe to our newsletter or updates
• Interact with our AI chat assistant

This information may include: name, email address, phone number, company name, project details, website URLs, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, device type)
• Usage data (pages viewed, time spent, navigation patterns)
• IP address and general location information
• Referral source (how you found our website)
• Cookies and similar tracking technologies (see Section 5)

1.3 AI Chat Interactions

When you interact with our AI chat assistant, we collect your messages and questions to provide responses and improve our service. These conversations may be reviewed to enhance the assistant's performance and better serve our visitors. No chat data is shared with third parties for marketing purposes.

2. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide customer support
• Deliver web development services to our clients
• Send project updates, invoices, and important communications
• Improve our website and services based on user feedback
• Analyze website traffic and user behavior to enhance user experience
• Send occasional marketing communications (with your consent)
• Comply with legal obligations and protect our legal rights
• Prevent fraud and maintain website security

3. Legal Basis for Processing (GDPR/POPIA)

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our services agreement with you
• Consent: When you provide explicit consent for specific processing activities
• Legitimate Interests: To operate our business, improve services, and prevent fraud
• Legal Obligations: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

• Hosting Providers: Azure Static Web Apps (Microsoft) for website hosting
• Email Services: For sending project communications
• Payment Processors: For secure payment processing
• AI Services: Azure OpenAI for chat assistant functionality
• Analytics: To understand website usage and improve user experience

These providers are contractually bound to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government authority, or to protect our legal rights, prevent fraud, or ensure safety.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Chat Cookies: Maintain your chat session with our AI assistant

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure (Microsoft Azure)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using industry-standard practices.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Client Data: Retained for the duration of the project plus 7 years for legal/tax purposes
• Inquiry Data: Retained for 2 years unless you become a client
• Marketing Data: Retained until you unsubscribe or request deletion
• Chat Logs: Retained for 90 days for service improvement

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Your Rights Include:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications

How to Exercise Your Rights:

To exercise any of these rights, contact us at hello@nubilix.com. We will respond within 30 days. You may need to verify your identity before we process your request.

9. International Data Transfers

We are based in South Africa. If you access our website from outside South Africa, your information may be transferred to and processed in South Africa or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with POPIA and GDPR requirements.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Marketing Communications

With your consent, we may send you marketing emails about our services, tips, and updates. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at hello@nubilix.com
• Updating your preferences in your account settings (if applicable)

Note: You will still receive transactional emails related to our services (e.g., project updates, invoices) even if you opt out of marketing communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. Significant changes will be communicated via email to active clients. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Complaints and Regulatory Contact

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Regulator in South Africa:

15. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: